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Policies

Currant Ltd Privacy Policy

At RadicalIQ, we respect and protect the privacy of our customers. The following Privacy Statement provides details about how we collect and use personal information. This privacy statement applies to the RadicalIQ website and the RadicalIQ software product.

Information Collection and Use

Currant Ltd collects personal information via the software product RadicalIQ. We host the data entered into RadicalIQ on behalf of our clients on our secure database servers.

Usage

We will never share, sell, or rent your personal information with other parties. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, providing customer service). We do not permit these third parties to use any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. We may disclose or report personal information in limited circumstances where we believe, in good faith, that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.

Email Links

Emails sent out using RadicalIQ Software employ a technology known as 'link tracking'. This means that RadicalIQ software clients can track which customers click on various links within emails they send out. This information is passed on only to the RadicalIQ client sending the email for their own company use, and is never given to any other third party.

Security

We take every precaution to protect the confidentiality and security of your personal information by using industry-recognised security safeguards, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorised alteration. When we ask for sensitive information, such as credit card numbers, we protect it through the use of encryption during transmission, such as the Secure Socket Layer (SSL) protocol.

RadicalIQ takes care to reinforce the importance of our website visitors' security and privacy among our employees. Our employees are trained and required to safeguard your information, and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.

Choice/Opt-out

RadicalIQ is permission marketing software. We require all our clients to run their email marketing campaigns in a manner that fully complies with all UK legislation and best practices.

Only users who comply with the RadicalIQ Software Terms and Conditions of use are permitted to use RadicalIQ.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on the RadicalIQ Website. So our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

RadicalIQ Software Terms of Use

RadicalIQ is permission marketing software

RadicalIQ is email marketing software for companies who wish to send permission based emails to their clients. We have a zero tolerance policy towareds SPAM, and clients who use RadicalIQ Software to send SPAM will have their end user license revoked immediately, and no refund will be given.

Definition of SPAM for Terms of Use

SPAM, for the purposes of the RadicalIQ Software Terms of Use, is unsolicted commercial email, as defined by the Unsolicited Electronic Messages Act 2007.

All recipients of commercial messages you send, must have given permission to receive these messages.

Using email address 'harvesting' software is illegal and a violoation of the RadicalIQ Software Terms of Use.

RadicalIQ Procedures to prevent SPAM being sent

In order to ensure RadicalIQ Software is not used to send SPAM, RadicalIQ reserves the right to:

  • Maintian a copy of the content of every email sent for auditing purposes
  • Ask a client (who has uploaded a large list) to provide documentation as to how consent was given to receive commercial messages

Abuse Notification Process

If you believe a client of RadicalIQ has sent you SPAM, please email us at spamreport@radicaliq.com

Radical IQ is the Complete E-Marketing Solution